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TUP500 Kiosk Printer

Solutions For:

  • High Speed Up to 220mm/sec
  • Modular Design for Easy Integration
  • Adjustable Print Width from 42mm to 82.5mm
  • Document Capture
  • Optional Bezel (Snout)
  • Available With or Without Presenter
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TUP500 Printer Description

With a compact footprint and support for smaller paper widths, the TUP500 is a welcomed addition to Star Micronics' kiosk printer line to provide solutions to a great range of applications.

The TUP500 features an industry leading print speed up to 220mm/sec and a high reliability at an MCBF of 60 million lines. The innovative looping presenter prevents paper jams by printing the receipt in full before providing it to the user. The presenter also uses Star Micronics' document capture technology to retract receipts left by the user, resulting in increased document security and a cleaner operation area.

A brand new innovative bezel (snout) option can be directly attatched to the presenter to capture the user's attention with programmable 2-color (red & green) flashing LED lights. The TUP500 features adjustable paper widths of 45mm - 82.5mm documents. With the addition of the optional Large Paper Roll Accessory. It supports up to a 10" paper roll to many hours of unattended operation.

The TUP500 kiosk printer is ideal for a wide range of applications including public information kiosks, gaming, lottery, web kiosks, and much more.



Specifications - TUP500

Printer Method   Direct Line Thermal Printing
Print Speed   Up to 220mm/sec
Models Available   Presenter (TUP592) or No Presenter (TUP542)
Print Resolution   203 dpi (8 dots per mm)
Top Margin   11mm (3mm Selectable)
International Code Pages   Star Mode=40. ESC/POS™= 6 + 1 blank allowing an additional character page to be added
2D Bar Codes  

PDF417, QR

Paper Specifications



Roll Diameter


Paper Out Sensor

Paper Low Sensor

Black Mark Sensor



45mm Min to 82.5mm Max

0.065 ~ 0.15mm

Max 150mm (Max 254mm with Large Paper Roll Holder)

Hassle free paper loading




Auto Cutter   Guillotine (Full Cut)
Logo Store Capacity   2 Mbit

Multiple Copy Support


Supported through 2nd Copy Raster Driver

Journal Capability



Label Support   TUP542 Only
Power Supply   External; Requires PS60A External Power Supply
Drivers Available   Windows 8.1, Windows® XP 32 Bit, Vista 32/64 Bit, Windows 7 32/64 Bit, Server 2008 32/64 Bit, XP Embedded, POSReady 2009, OPOS™, JavaPOS™, USB Vendor Class, Linux™, Mac OS X, StarIO SDK
Digitally Signed (WHQL)   Yes
Swappable Interfaces   Yes
Connectivity   Serial, Parallel, USB, Ethernet
Emulation Modes   Star Line Mode, Page Mode, ESC/POS™
Operating Conditions  

Temperature: 0°C to 50­°C

Humidity: 10% - 80% RH (without condensation)

Storage Conditions  

Temperature: -20°C to 60°C

Humidity: 10% - 90% RH

TUP592 Dimensions

TUP542 Dimensions


160 x 179 x 234 (W x H x D)mm

160 x 179 x 185 (W x H x D)mm

Safety Standards   CE, FCC, VCCI, EN55022

Reliability MCBF

Print Head

Auto Cutter


60 Million Lines


1 Million Cuts

Warranty   3 Year Limited Manufacturer Warranty (US and Canada)

External Power Supply (PS60A)

TUP542 Presenter Unit (PR521)

Large Paper Roll Holder (RHU-T500)

Thermal Printer Mechanism (TMP542)

Flashing LED Bezel


Hardware Features and Benefits - TUP500

High Speed   Prints up to 220mm/sec
High Reliability  

MCBF: 60 Million Lines

Guillotine Auto Cutter: 1 Million Cuts

Large Paper Roll Capacity   Supports up to a 6 inch diameter paper roll by default. With the optional RHU-T500, the TUP500 will support up to a 10 inch diameter paper roll to ensure long periods of maintenance-free operation.
Looping Presenter   Eliminate paper jams by printing the receipt fully and then presenting to the user
Document Capture   Program the TUP500 to retract receipts left in the presenter after a certain period of time to promote customer security and elimiate paper jams
Adjustable Paper Width   Adjust the width of the label or paper roll to any measurement from 45mm to 82.5mm 
Flashing LED Bezel Option   Draw the user's attention to where his or her receipt is printed
Two Color Capable   Highlight important information
Swappable Interface Connections   Future interface upgrades are fast and simple to do. With swappable interfaces, there's no need to purchase a new printer just to upgrade the connection.

Software Features and Benefits - TUP500

Simple-to-Use Utilities   Available for download from website, free, easy to use
Maintenence Utility  

Check how many cuts the auto cutter performed and how many km the print head has printed

Logo Utility   Store logos and other graphics for professional receipt branding
Memory Switch Utility   Fine-tune your print outs or print in different languages by enabling, changing, or disabling certain settings

Related Products - TUP500

External Power Supply


The PS60A is a compact power supply that can be set beside or behind the printer or easily hidden away underneath a counter.

Part Number: 30781870

Swappable Interfaces

Easily upgrade the connection type in the future without purchasing a new printer.

Interfaces Available:


RS232C Serial - IFBD-HD03

Part Number: 39607200


Parallel - IFBD-HC03

Part Number: 39607211



Part Number: 39607820


Ethernet - IFBD-HE07

Part Number: 39607800

Large Paper Roll Holder


The RHU-T500 supports up to a 10 inch (~25cm) diameter paper roll when mounted behind the TUP500. This ensures long periods of maintenance free performance, a key requirement of stand-alone kiosks. The RHU-T500 can also be positioned underneath the printer.

Part Number: 39590300

Flashing LED Bezel (Snout)

A brand new, innovative bezel (snout) option can be directly attached to the presenter to capture the user's attention with programmable 2-color (red and green) flashing lights.

Part Number: 39591200

Paper and Supplies

Part Number: 37996690 - 80mm (3.15") x 152.5mm (6" diameter) Thermal Paper Roll (Mid-grade thicker paper)


Part Number: 87993440 - 82.5mm (3.5") x 203.2 (8" diameter) Thermal Paper Roll (For large paper roll holder)


Models - TUP500

Part NumberModelDescription
39470200TUP542-24TUP500, Kiosk, Thermal, cutter, Ext PS Needed
39470000TUP592-24TUP500, Kiosk, Thermal, cutter, Presenter, Ext PS Needed

For all Star products support and "how to" videos, please go to the "Star Product Training and How To Videos" Playlist area of the StarMicronics YouTube Channel here: Star Product Training & How To Videos

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