In today’s fast-paced business environment, having reliable point-of-sale (POS) technology is crucial to keep operations running smoothly. And when it comes to protecting your POS technology investment, Star Micronics is a trusted provider of top-quality hardware and warranties to ensure your devices are up and running whenever you need them. From printers and scanners to cash drawers and peripherals, Star offers a variety of warranties to protect your investment for up to five years.
In this article, we’ll explore Star Micronics’ warranties, including the necessary steps to make a warranty claim, applicable warranty periods by product type, and the benefits of their Swap-A-Star® and Extend-A-Star® programs.
Whether you’re a small business owner or a large retailer, read on to discover how Star Micronics can help you protect your POS technology investment and keep your business running smoothly.
Standard Warranties
Star Micronics understands the importance of having reliable and high-quality point-of-sale technology for businesses. That’s why all their products come with standard manufacturer’s warranties with bumper-to-bumper coverage against defects in materials and quality to help ensure maximum uptime.
Having a standard warranty for Star Micronics products gives businesses the peace of mind that they are investing in technology that is backed by the manufacturer. This means that in case of any issues, companies can easily make a warranty claim and receive prompt support from the Star Micronics technical support team.
Additionally, standard warranties provide an added layer of protection for businesses that may face unexpected downtime or lost sales due to malfunctioning equipment. Ultimately, having a standard warranty for Star Micronics products is an excellent way for companies to protect their investment and keep their operations running smoothly.
Applicable Standard Warranty Periods by Product Type
Star Micronics offers standard warranties with bumper-to-bumper coverage on various product types, including:
Printers
- TSP, HSP, BSC, SP, mCP, and mCL: two (2) years
- SK series kiosk printers: one (1) year
- TUP series kiosk printers: two (2) years
- SM series portable printers: one (1) year
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Scales & Scanners
- mG-S and mG-T scales: two (2) years
- BSH and BSD scanners: two (2) years
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Cash Drawers
- CD3 cash drawers: one (1) year
- SMD2 and CD4 cash drawers: two (2) years
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Peripherals & Accessories
- All stands, enclosures, and accessories: one (1) year
- All other products, except spare parts: one (1) year
Supplemental Warranties and Programs
Star Micronics offers several programs to provide added protection for your POS technology investment. These programs include:
Swap-A-Star®
Swap-A-Star is a product replacement service program by Star Micronics that provides fast and hassle-free replacement of your Star printer or scanner in the event of a malfunction. With Swap-A-Star, you can avoid costly downtime and lost sales by receiving a replacement device as soon as within two business days.
Some of the benefits of Swap-A-Star include:
- Quick and easy device replacement: Simply call or chat with a Star Micronics support team member to receive a replacement device as soon as within two business days.
- Prepaid shipping label: Star Micronics provides a prepaid shipping label for returning the malfunctioning device.
- Free shipping: Star Micronics covers the cost of shipping for both the replacement and malfunctioning devices.
- No hidden fees: Swap-A-Star is a flat-rate program with no additional fees or charges.
Extend-A-Star®
Extend-A-Star is a supplemental warranty extension program that adds additional coverage beyond the standard warranty period. With Extend-A-Star, you can protect your Star Micronics printer or scanner investment for up to five years.
Some of the benefits of Extend-A-Star include:
- Additional coverage: Extend-A-Star extends the warranty period beyond the standard coverage period, providing additional protection for your investment.
- Peace of mind: With Extend-A-Star, you can have peace of mind knowing that your device is protected against defects and malfunctions for an extended period.
- Priority support: Extend-A-Star customers receive priority support from the Star Micronics technical support team.
- Easy enrollment: You can easily enroll in Extend-A-Star at the time of product purchase or within 30 days of purchase.
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Overall, Swap-A-Star and Extend-A-Star are valuable programs offered by Star Micronics to provide added protection and support for their customers’ POS technology investments.
Supplemental Warranty Lifecycle
Before making a supplemental warranty claim, it’s important to follow these necessary steps:
- Purchase Star Micronics product
- Purchase and register any supplemental warranty within 30 days of purchasing the product
- Make a warranty claim during the allotted time period
Upon purchasing a supplemental warranty, Star Micronics will send you an enrollment letter that includes important details regarding your warranty purchase. It is recommended to keep this letter for your records.
Invest in the Trusted POS Hardware Provider
In conclusion, investing in reliable and high-quality point-of-sale technology is essential for businesses of all sizes. And with Star Micronics’ comprehensive warranties and programs, businesses can have peace of mind knowing that their investment is protected against any unexpected defects or malfunctions.
Whether it’s printers, scanners, cash drawers, or peripherals, Star Micronics offers a range of warranties to suit different product types and needs. By following the necessary steps to make a warranty claim, businesses can receive prompt support from the Star Micronics technical support team and get their operations back up and running with minimal downtime.
Additionally, their Swap-A-Star and Extend-A-Star programs provide added protection and support for businesses looking to maximize their POS technology investment. Overall, Star Micronics is a trusted provider of warranties and programs that can help businesses protect their investments and stay ahead of the competition.
