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Printer Error Page Troubleshooting

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The purpose of this page is to provide the maximum information to determine the printer’s error and its solution.

The way our printers are diagnosed are through the Power and Error lights, They are called Error Indicators. The error and the power lights will blink at different intervals which will mean a different type of error. In order to troubleshoot the printer you need to identify the error.

Follow these steps:

  • Please select the Model of your printer from the menu below. To select the printer model keep in mind that we have different names for the printer depending on its feature but still within the same family of printers.EX. We have TSP651 tear bar version and TSP654 cutter version, in this case you should chose TSP650
  • Try to solve the issue with the troubleshooting instructions.
  • In case the error does not clear out, please SUBMIT A TICKET to further assist you.

Note: Please don’t submit a ticket without troubleshooting the printer first.

LED Display

The normal power status and error information such as paper out are indicated by the Power LED , Error LED , and Network LED .

The Power LED is the blue LED on the left side. The Error LED is the red LED in the middle. The Network LED is the green LED on the right side.


For normal use

Power off

Power LED and Error LED are both not lit

Power off status.

Turn On/Off Power

Power on

Power LED is lit, Error LED is not lit

Power on status.

Device that can only be charged via USB is connected

After the Power LED and Error LED blink together for 5 seconds, the display changes to the normal status display

A device which only supports USB charging (device other than Android devices, USB-connectable products <BCR-POP1, SCD222U> or USB hubs) is connected to the USB-A port.

When tablets and such are connected for charging, the LED will blink for about 5 seconds and return to the status display.

USB hub connection

After the Power LED and Error LED blink alternately for 5 seconds, the display changes to the normal status display

A USB hub is connected to the USB-A port. (A USB hub cannot be used.)

The LED blinks for about 5 seconds after the USB hub was connected, and then returns to the status display.


Error display (automatic recovery error)

Error indicates it will move automatically to normal usage because the error status has recovered.
The status is online.

Stops printing due to detected high temperature for the head

Power LED blinks (1/2 second interval), Error LED is not lit

Since the printer head temperature is high, printing has stopped.

When the printer head temperature returns to a normal range, printing will resume automatically.

Stops printing due to detected high temperature for the substrate

Power LED blinks (2 second intervals), Error LED is not lit

Since the substrate temperature is high, printing has stopped.

When the substrate temperature returns to a normal range, printing will resume automatically.


Error display (error from which recovery is possible)

Error indicates that normal usage is possible if paper is replenished or when cover is closed or such steps are taken.
Status is offline

Cover open error

Power LED is lit, Error LED is lit

The printer cover is open.

Set the paper, close the printer cover, and it will move to the power-on status.

Paper Setup

Out of paper error

Power LED is not lit, Error LED blinks (1/2 second intervals)

The printer is out of paper.

Set the paper, close the printer cover, and it will move to the power-on status.

Paper Setup


Cutter error display

Cutter error

Power LED is not lit, Error LED blinks (1/8 second intervals)

The cutter did not operate properly.

If a paper jam is happening, remove the paper that is causing the jam after turning off the power, and move the movable part to the home position by referring to Cutter Lock. If the same error is displayed even after the movable part is moved, contact the seller.


Error display (error from which recovery is not possible)

Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Abnormal power supply voltage detection error

Power LED and Error LED both blink (1 second intervals)

Supply of power is not consistent. Or, abnormality has been detected for the power unit.

Try turning the power off, and then on. Try changing the location for the electrical outlet and turn on the power again. If the same error is displayed even after the power is turned on again, contact the seller.

Connect Power Cable

Printer head thermistor error

Power LED and Error LED both blink (1/2 second intervals)

An abnormality has been detected for the printer head thermistor (temperature sensor).

Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

Flash ROM access error

Power LED is not lit, Error LED blinks four times

An access error has been detected on the FLASH.

Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

EEPROM access error

Power LED and Error LED both blink (1/4 second intervals)

An access error has been detected on the EEPROM.

Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

RAM access error

Power LED is not lit, Error LED is lit

An access error has been detected on the RAM.

Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

FW rewrite error

Power LED is not lit, Error LED blinks seven times

During FW rewrite, an error was detected in the received FW data.
Or, a verify error was detected after FW rewrite.

Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

Note

If an error other than the above is displayed, try turning the power off and then on again. If the same error is displayed after turning the power back on, there may be a malfunction in the printer. Please contact the seller.


Network link display

The Ethernet (LAN) connection status is indicated by the Power LED and Network LED .

Ethernet connected.

Power LED is lit, Network LED is lit

A connection between the printer and the destination network device such as a router or hub is established.

Ethernet link down (Physically disconnected)

Power LED is lit, Network LED is not lit

The printer and the destination network device such as a router or hub was disconnected.

Check and make sure that the LAN cable is correctly connected.

Connect LAN Cable

Ethernet link down (IP address cannot be obtained)

Power LED is lit, Network LED blinks (1/8 second intervals)

The IP address cannot be obtained.

If a DHCP server is used, check the operations of the DHCP server.
If a DHCP server is not used, set an appropriate IP address.

Connect Tablet/PC (LAN)

LED Display

The normal power status or communication status and the error information such as paper out are indicated by the Power LED , Bluetooth LED , and Network LED .

Each LED independently indicates status or error information.

Power LED Lights up or blinks blue, red, or magenta according to the power status, warning, or error information of the printer.Bluetooth LED Lights up blue according to the Bluetooth connection status.Network LED Lights up or blinks green according to the network connection status.

The Power LED(a), Bluetooth LED(b), and Network LED(c) are arranged from the left of the operation panel located at the front top of the printer.

For normal use

The printer power status is indicated by the Power LED .

Power off

The Power LED is turned off.

Power off status.

Turn On/Off Power

Power on

The Power LED lights up blue.

Power on status.

 

Warning Display

This function displays a warning that does not affect printer operations.
The status is online.

This is indicated by the Power LED .

Near end

The Power LED alternately and continuously lights up blue for 3.75 seconds and red for 0.25 seconds.

This shows that the paper will be used up soon.

Paper Setup

Device that can only be charged via USB is connected

The Power LED blinks blue and red alternately for 0.5 seconds each. After continuing this operation for 5 seconds, the LED will enter the status display.

A device that can only be charged via USB (other than iOS devices and USB-connectable products*) is connected to the USB-A port.
When tablets and such are connected for charging, the LED will blink for about 5 seconds and return to the status display.

*USB-connectable devices : SCD222U, BCP-POP1, DS9208 and USB HID (Keyboard) class Devices

USB hub connection

The Power LED blinks blue and red alternately for 0.25 seconds each. After continuing this operation for 5 seconds, the LED will enter the status display.

USB hub has been connected to the USB-A port. (USB hub cannot be used)
Will blink for about 5 seconds after the USB hub has been connected, and return to the status display.

 

Error display (automatic recovery error)

Error indicates it will move automatically to normal usage because the error status has recovered.
The status is online.

This is indicated by the Power LED .

Stops printing due to detected high temperature for the head

The Power LED blinks blue (once, 2-second interval).

Since the printer head temperature is high, printing has stopped.
When the printer head temperature returns to a normal range, printing will resume automatically.

Stops printing due to detected high temperature for the substrate

The Power LED blinks blue (twice, 2-second interval).

Since the substrate temperature is high, printing has stopped.
When the substrate temperature returns to a normal range, printing will resume automatically.

 

Error display (error from which recovery is possible)

Error indicates that normal usage is possible if paper is replenished or when cover is closed or such steps are taken.
The status is offline.

This is indicated by the Power LED .Cover open Error

The Power LED lights up red.

The printer cover is open.
Set the paper, close the printer cover, and it will move to the power-on status.

Paper Setup

Out of paper error

The Power LED blinks red (at 0.5-second interval).

The printer is out of paper.
Set the paper, close the printer cover, and it will move to the power-on status.

Paper Setup

 

Cutter error display

This is indicated by the Power LED .

Cutter error

The Power LED blinks magenta (at 0.125-second interval).

The cutter did not operate properly.
Open the printer cover if possible, remove the jammed paper, and then close the printer cover.
If the printer cover cannot be opened, turn the power off once, and on again; a cutter error will be resolved.
If the same error is displayed even after you take the action above, contact the seller.

 

Error display (error from which recovery is not possible)

Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

This is indicated by the Power LED .

Abnormal power supply voltage detection error

The Power LED blinks magenta (once, 2-second interval).

Supply of power is not consistent. Or, abnormality has been detected for the power unit.
Try turning the power off, and then on. Try changing the location for the electrical outlet and turn on the power again. If the same error is displayed even after the power is turned on again, contact the seller.

Connect AC Adapter

Printer head thermistor error

The Power LED blinks magenta (twice, 2-second interval).

An abnormality has been detected for the printer head thermistor (temperature sensor).
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

Flash access error

The Power LED blinks magenta (4 times, 2-second interval).

An access error has been detected for the flash.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

EEPROM access error

The Power LED blinks magenta (5 times, 2-second interval).

An access error has been detected on the EEPROM.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

SRAM access error

The Power LED blinks magenta (6 times, 2-second interval).

An access error has been detected on the SRAM.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

Firmware rewrite error

The Power LED blinks magenta (7 times, 2-second interval).

A firmware rewriting error was detected.
Turn the power off, and on again. 
Check whether the MOT file specified for rewriting is compatible with the printer to rewrite data.

If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

Note

If you find an error other than the above, try turning the power off, and then on. If the same error is displayed even after the power is turned on again, it may be a printer malfunction. Contact the seller.

 

Network link display

The Ethernet (LAN) connection status is indicated by the Network LED .

Ethernet connected.

The Network LED lights up green.

A connection between the printer and the destination network device such as a router or hub is established.

Ethernet link down (Physically disconnected)

The Network LED is turned off.

The printer and the destination network device such as a router or hub was disconnected.
Check and make sure that the LAN cable is correctly connected.

Connect LAN Cable

Ethernet link down (IP address cannot be obtained)

The Network LED blinks at 0.125 intervals.

The IP address cannot be obtained.
If a DHCP server is used, check the operations of the DHCP server.
If a DHCP server is not used, set an appropriate IP address.

Connect Tablet/PC (LAN)


Bluetooth connection display <MCP31LB, MCP31LBNH, MCP31CB>

The Bluetooth connection status is indicated by the Bluetooth LED .

The timing for connecting the printer via Bluetooth varies depending on the operating system of the host device, so the display form is different.

Bluetooth connected

The Bluetooth LED lights up blue.

The printer is currently connected to the host device via Bluetooth.

iOS device
A connection with the iOS host device is completed.

Other than iOS device (Android, etc.)
This is only displayed when printing or status acquirement is performed via Bluetooth.

Bluetooth not connected

The Bluetooth LED is turned off.

The printer is not connected via Bluetooth.

iOS device
Not connected to any iOS host device.

Connect Tablet/PC (Bluetooth)

LED Display

The normal power status or communication status and the error information such as paper out are indicated by the Power LED , Network LED , and Bluetooth LED .

Each LED independently indicates status or error information.

Power LED Lights up or blinks blue, red, or magenta according to the power status, warning, or error information of the printer.Network LED Lights up or blinks green according to the network connection status.Bluetooth LED Lights up blue according to the Bluetooth connection status.

The LED lamps are placed on the lower-left side on the front of the printer. The Power LED(a), Network LED(b), and Bluetooth LED(c) are arranged from the left.

For normal use

The printer power status is indicated by the Power LED .

Power off

The Power LED is turned off.

Power off status.

Turn On/Off Power

Power on

The Power LED lights up blue.

Power on status.

Warning display

This function displays a warning that does not affect printer operations.
The status is online.

This is indicated by the Power LED .

Device that can only be charged via USB is connected

The Power LED blinks blue and red alternately for 0.5 seconds each. After continuing this operation for 5 seconds, the LED will enter the status display.

A device that can only be charged via USB (other than iOS devices and USB-connectable products*) is connected to the USB-A port.
When tablets and such are connected for charging, the LED will blink for about 5 seconds and return to the status display.

*USB-connectable devices : SCD222U, BCP-POP1, DS9208 and USB HID (Keyboard) class Devices

USB hub connection

The Power LED blinks blue and red alternately for 0.25 seconds each. After continuing this operation for 5 seconds, the LED will enter the status display.

USB hub has been connected to the USB-A port. (USB hub cannot be used)
Will blink for about 5 seconds after the USB hub has been connected, and return to the status display.

 

Error display (automatic recovery error)

Error indicates it will move automatically to normal usage because the error status has recovered.
The status is online.

This is indicated by the Power LED .

Stops printing due to detected high temperature for the head

The Power LED blinks blue (once, 2-second interval).

Since the printer head temperature is high, printing has stopped.
When the printer head temperature returns to a normal range, printing will resume automatically.

Stops printing due to detected high temperature for the substrate

The Power LED blinks blue (twice, 2-second interval).

Since the substrate temperature is high, printing has stopped.
When the substrate temperature returns to a normal range, printing will resume automatically.

 

Error display (error from which recovery is possible)

Error indicates that normal usage is possible if paper is replenished or when cover is closed or such steps are taken.
The status is offline.

This is indicated by the Power LED .

Cover open Error

The Power LED lights up red.

The printer cover is open.
Set the paper, close the printer cover, and it will move to the power-on status.

Paper Setup

Out of paper error

The Power LED blinks red (at 0.5-second interval).

The printer is out of paper.
Set the paper, close the printer cover, and it will move to the power-on status.

Paper Setup

 

Cutter error display

This is indicated by the Power LED .

Cutter error

The Power LED blinks magenta (at 0.125-second interval).

The cutter did not operate properly.
If paper is jammed, remove the paper, reset the paper and confirm whether the error is resolved.
If the error is not resolved, try turning the power off and then on again.

If the same error is displayed even after the power is turned on again, contact the seller.

Paper Jam
Paper Setup

 

Error display (error from which recovery is not possible)

Try turning the power off, and then on.
If the same error is displayed even after the power is turned on again, contact the seller.

This is indicated by the Power LED .

Abnormal power supply voltage detection error

The Power LED blinks magenta (once, 2-second interval).

Supply of power is not consistent. Or, abnormality has been detected for the power unit.
Try turning the power off, and then on. Try changing the location for the electrical outlet and turn on the power again.

If the same error is displayed even after the power is turned on again, contact the seller.

Connect AC Adapter

Printer head thermistor error

The Power LED blinks magenta (twice, 2-second interval).

An abnormality has been detected for the printer head thermistor (temperature sensor).
Try turning the power off, and then on.

If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

Flash access error

The Power LED blinks magenta (4 times, 2-second interval).

An access error has been detected for the flash.
Try turning the power off, and then on.

If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

EEPROM access error

The Power LED blinks magenta (5 times, 2-second interval).

An access error has been detected on the EEPROM.
Try turning the power off, and then on.

If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

SRAM access error

The Power LED blinks magenta (6 times, 2-second interval).

An access error has been detected on the SRAM.
Try turning the power off, and then on.

If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

Firmware rewrite error

The Power LED blinks magenta (7 times, 2-second interval).

A firmware rewriting error was detected.
Turn the power off, and on again. 
Check whether the MOT file specified for rewriting is compatible with the printer to rewrite data.

If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

Note

If you find an error other than the above, try turning the power off, and then on. If the same error is displayed even after the power is turned on again, it may be a printer malfunction. Contact the seller.

 

Network link display

The Ethernet (LAN) connection status is indicated by the Network LED .

Ethernet connected.

The Network LED lights up green.

A connection between the printer and the destination network device such as a router or hub is established.

Ethernet link down (Physically disconnected)

The Network LED is turned off.

The printer and the destination network device such as a router or hub was disconnected.
Check and make sure that the LAN cable is correctly connected.

Connect LAN Cable

Ethernet link down (IP address cannot be obtained)

The Network LED blinks at 0.125 intervals.

The IP address cannot be obtained.
If a DHCP server is used, check the operations of the DHCP server.
If a DHCP server is not used, set an appropriate IP address.

Connect Tablet/PC (LAN)

 

Bluetooth Connection Display

The Bluetooth connection status is indicated by the Bluetooth LED .

The timing for connecting the printer via Bluetooth varies depending on the operating system of the host device, so the display form is different.

Bluetooth connected

The Bluetooth LED lights up blue.

The printer is currently connected to the host device via Bluetooth.

iOS device
A connection with the iOS host device is completed.

Other than iOS device (Android, etc.)
This is only displayed when printing or status acquirement is performed via Bluetooth.

Bluetooth not connected

The Bluetooth LED is turned off.

The printer is not connected via Bluetooth.

iOS device
Not connected to any iOS host device.

Connect Tablet/PC (Bluetooth)

If your printer presents any of the Errors Shown below, please click HERE to submit a trouble ticket to our Techincal Support Dept.
 
If you find that your printer preset one of the error below.. please fill out the form in the link. SUBMIT TICKET
If you find that your printer preset one of the error below.. please fill out the form in the link. SUBMIT TICKET
If your printer shows one of the errors below, please SUBMIT TICKET
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