How to Install a Bluetooth Printer Using StarPRNT Intelligence

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Introduction

This application note provides instructions for installing a Star Bluetooth printer on Windows using the StarPRNT Intelligence Driver and Configuration Utility package.

Supported Printers: SP700, TSP650II, TSP700II, TSP800II
Supported Interfaces: Bluetooth
Supported Environments: Windows 11, Windows 10, Windows 8, Windows 7

Before you begin

Important! New installations require three steps: 1) Install the StarPRNT Intelligence driver, 2) Pair the Bluetooth to Windows and 3) Add the printer to Windows. These three separate steps are explained below.
Note: If you have already installed the driver, skip to Section #2.

Important! When pairing with Windows, the printer’s Auto-Connection feature should be set to OFF. If your self-test shows it is ON, follow the below application note to turn it OFF.
How to Turn Auto Connection ON or OFF on Bluetooth Printers

Note: These instructions were written using Windows 11. If you are using an earlier version of Windows some steps may differ.

1. Install StarPRNT Intelligence Driver

The most current version of the StarPRNT Intelligence driver can be found HERE

1. Click “Download” on either the Full or EXE version. Select “I Agree” and click “Download”.

Note: The Full driver download includes the printer/software manuals while the EXE version does not. For this application note, the Full version is used.

2. Locate the downloaded zip folder (commonly located in the Downloads folder). Right-click on the zip folder and select “Extract All…”.

Note: If the EXE file was downloaded, simply double-click the application to start the installation process and skip to Step 5.

3. Open the newly extracted folder and navigate to the “setup” folder. Double-click on the Setup application.

4. Allow the app to make changes to your device and click “Next”.

5. Select “I Accept” and click “Next”.

6. Click “Typical”.

7. Click “Install”.

8. The installer completes the installation.

9. Click “Finish”.

Congratulations! You have successfully installed the StarPRNT Intelligence driver on Windows.

2. Pair the Bluetooth to Windows

1. Determine the printer’s Bluetooth Name. This can be found on the printer’s self-test.
How to Perform a Hardware Self-Test on Star Printers

2. Click the Windows/Start Menu icon and open “Bluetooth and other devices settings“.

3. Select “Add device”.

4. Select “Bluetooth”.

5. Hold the PAIR button on the back of the printer until the LED begins flashing to put the printer in pairing mode. Select the printer when it appears to start pairing.

6. The Bluetooth device will begin connecting and then display that it is paired.

Note: The Bluetooth connection will display “Driver Unavailable” once paired, this is normal and does not impact printing.

Congratulations! You have successfully paired the Bluetooth printer to Windows.

3. Add the Printer to Windows

1. It’s important to determine which COM Port the printer is using with the Bluetooth connection. Click the Windows/Start Menu icon and open “Bluetooth and other devices settings“.

2. Select “Devices”.

3. Scroll to the bottom of the menu and select “More devices and printer settings”.

4. Right-click the printer’s Bluetooth connection and open “Properties”.

5. Open the Hardware tab and locate the COM #.

Note: COM3 is used in this example.

6. Click the Windows/Start Menu icon and open Printer Utility Star PRNT.

7. Select the model printer and click “Next”.

8. Choose the “Bluetooth” interface and select the appropriate COM port. Click “Done”.

9. Enter a name for the printer and click “OK”.

10. A notification appears to create a printer queue. Click “OK”.

11. Open “Windows Printer Queue Management” to create a printer queue.

12. Click “Install Driver”.

13. Click “Add”.

14. Confirm the printer’s name is correct. Click “OK”.

Note: If a different name was used to describe the printer, manually type that name in this section.

15. Click “Test Print” to print a test receipt.

16. If you intend to add multiple printers, return to the Utility Functions menu and click “Create New” to repeat the process to add another printer.

Congratulations! You have successfully installed the Star Desktop Bluetooth printer on Windows.

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