How to Reset the Auto-Cutter of TSP100 and TSP650 Series Printers

Introduction

This application note provides instructions for resetting the auto-cutter of TSP100 and TSP650 printers to their default home position. These steps should be used if the printer’s LED indicates a cutter error or if the paper cover will not open or close properly.

Supported Printers: TSP100, TSP100ECO, TSP100III, TSP100IV, TSP650, TSP650II
Supported Interfaces: N/A
Supported Environments: N/A

Before you begin

Unexpected power loss or paper jams can result in the printer’s guillotine cutter failing to retract fully after completing the cutting cycle. This may hinder the proper opening or closing of the printer’s upper cover.

Typically, a locked cutter can be reset by restarting the printer—simply turn the power switch OFF and back ON. If this action doesn’t resolve the issue, please refer to the following procedure.

Important! Ensure the printer is powered OFF prior to conducting maintenance on the cutter.

Important! Exercise caution when clearing paper jams to avoid causing damage to the printer. Specifically, refrain from touching the thermal head as it is susceptible to damage.

Video Guide

Resetting the Cutter Guillotine

1. Power the printer off.

2. Remove the front cover.

3. Remove any visible jammed paper.

4. Turn the knob in front of the cutter until the guillotine blade reaches the home position, all the way towards the printer’s front.

Note: For the TSP100ECO, insert a Phillips screwdriver into the manual operation hole located on the side of the cutter. Turn the screwdriver in the direction of the arrow shown on the right until the rear cover opens.

5. Open the rear cover and remove any visible jammed paper then close it.

6. Reattach the front cover and turn the power switch ON.

Congratulations! You have successfully reset your printer’s auto-cutter.

See also

How to Perform General Maintenance and Cleaning on Thermal Printers