My Account

Configuring the TSP100ECO’s Top Margin

IntroductionHow to configure the TSP100ECO’s top margin settings in the futurePRNT Utility. In special instances, the integrator may choose to modify the default top margin. It is possible to configure the first line of print beginning anywhere from 3 mm up to 11 mm (including every integer in between) from the top edge of the […]

How to update the firmware of a Star printer

Firmware updates are normally only necessary to address specific issues. To learn if a firmware update is necessary for your specific printer model, please contact Star Technical Support.   To know the current firmware version of your printer, simply print a self-test. It will be located at the top of the page:How to print a […]

Can I use a Serial to USB or Parallel to USB adapter with my Star Micronics printer?

As a leading POS printer manufacturer, Star Micronics provides support for Serial, Parallel, USB, Powered USB, and Ethernet printing*.Star Micronics cannot support the use of adapters with our printers for two main reasons:There are no clearly defined standards for creating X to Y adaptersThere are far too many adapter manufacturers in the marketplace to test […]

What is Hex Dump Mode and how do I perform a Hex Dump with my TSP100?

Star Micronics develops innovative and easy-to-use tools to provide our best support possible to you, our valued customers! The PDF linked below contains information on putting the TSP100 into Hex Dump Mode.1203a_StarMicronics_HexDump_TSP100-2If you’re experiencing an issue when printing from your software application, your Technical Support Representative may ask you to put your printer into Hex […]

What can I do when my thermal printer is printing light?

Accumulation of paper dust and dirt may cause the printer not to print correctly. Please remove the blackened paper dust from the thermal head surface. Refer to the Maintenance section or Periodical Cleaning section on the user’s manual for details on how to clean the thermal head. User manuals are available for free to download […]

How do I find my MAC address?

Knowing a printer’s MAC Address might be required for setting up a Bluetooth printer in Mac or Linux, or a grand network access to a network (Ethernet or WiFi). The easiest way to learn your printer’s MAC Address is by printing a Self-Test. The MAC Address will be located on the 2nd page. To print […]

How do I print a self test for my printer?

IntroductionThis application note explains how to print a Self-Test, which is a printout of all of a printer’s configuration settings, to include its firmware version, communication mode, print settings and interface information. Ethernet, Bluetooth and WiFi models will print multi-page Self-Tests.Supported Printers: AllSupported Interfaces: AllDesktop Thermal Printers (except TSP100ECO):1) Ensure printer’s power is OFF .2) […]

How to reset a Star Micronics Ethernet or Wi-Fi Printer

Introduction This application note explains how to reset your Ethernet or Wi-Fi Printer to factory default. This may be necessary to reset a printers’s Static IP address and set it to Access Point mode for network configuration, or to reset the printer’s Web Interface password if it was changed from the default and lost/forgotten. For […]

How do I read the “Error Status or LED Codes” for my Star Micronics printer?

The purpose of this page is to provide the maximum information to determine the printer’s error and its solution.The way our printers are diagnosed are through the Power and Error lights, They are called Error Indicators. The error and the power lights will blink at different intervals which will mean a different type of error. […]

Adjust the sensor sensitivity of the TSP700II and TSP800II printers

Introduction:This application note explains how to adjust the sensor sensitivity of the TSP700II and TSP800II printers. The sensitivity of the sensor is calibrated at the factory, so sensor adjustment is not necessary under ordinary conditions. However, you may need to make adjustments when using non-recommended paper or when the surrounding environment prevents the sensor from […]