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What can I do when my thermal printer is printing light?

Accumulation of paper dust and dirt may cause the printer not to print correctly. Please remove the blackened paper dust from the thermal head surface. Refer to the Maintenance section or Periodical Cleaning section on the user’s manual for details on how to clean the thermal head. User manuals are available for free to download […]

How do I find my MAC address?

Knowing a printer’s MAC Address might be required for setting up a Bluetooth printer in Mac or Linux, or a grand network access to a network (Ethernet or WiFi). The easiest way to learn your printer’s MAC Address is by printing a Self-Test. The MAC Address will be located on the 2nd page. To print […]

How do I print a self test for my printer?

IntroductionThis application note explains how to print a Self-Test, which is a printout of all of a printer’s configuration settings, to include its firmware version, communication mode, print settings and interface information. Ethernet, Bluetooth and WiFi models will print multi-page Self-Tests.Supported Printers: AllSupported Interfaces: AllDesktop Thermal Printers (except TSP100ECO):1) Ensure printer’s power is OFF .2) […]

My Star Micronics thermal printer feeds paper but does not print.

This is usually caused by either using the wrong paper type for your printer model or the paper roll incorrectly installed (e.g., upside down) Thermal printers like the TSP100III, or TSP650II series require thermal-coated paper, whereas impact printers like the SP700 series require bond, or non-thermal coated paper. To verify that the roll is thermal-coated, […]

What is the difference between the TSP100 and TSP650 Series?

This FAQ explains the difference between the Star Micronics TSP100 and TSP650 POS Printers for End Users and Developers/System IntegratorsEnd UsersTSP100 SeriesThis product family was designed to offer the ultimate ease of installation and operation for the user.  Everything you need is included in the box including the printer, drivers, cables and wall mount bracketInternal […]

How to reset a Star Micronics Ethernet or Wi-Fi Printer

Introduction This application note explains how to reset your Ethernet or Wi-Fi Printer to factory default. This may be necessary to reset a printers’s Static IP address and set it to Access Point mode for network configuration, or to reset the printer’s Web Interface password if it was changed from the default and lost/forgotten. For […]

How do I configure Dinerware for guest check printing to my TSP100?

The PDF in this FAQ contains instructions on configuring Dinerware for printing to a USB or PoweredUSB TSP100.Application note – TSP100 DinerwareDid you ever think that purchasing a POS printer would directly affect an increase in sales and returning customers? The TSP100 has completely revolutionized the idea of the “simple” receipt printer with its inclusion […]

How do I configure POSERA Maitre’D for printing guest checks to my TSP100U?

The PDFs below contain instructions on configuring POSERA Maitre’D for printing guest checks to a USB or Powered USB TSP100. Each PDF is available individually for download or in a zipped package containing all.1 Application note – Installing a TSP100U 2 Application note – MaitreD TSP100-2 2 Application note – MaitreD TSP100 3 Application note […]

How to assign a Virtual Port to the TSP100LAN Series Printers

IntroductionThis application note explains how to assign a Virtual TCP/IP or Serial Port to the TSP100 series printer on Windows.Supported Printers: TSP100SeriesSupported Interfaces: Ethernet (LAN), USBSupported Environments: Windows 10 (32/64-bit), Windows 8 (32/64-bit), Windows 7 (32/64-bit). Virtual TCP/IP Port ExplanationThe TSP100LAN does not natively support direct to ethernet port printing. Setting up a virtual TCP/IP port […]

Opening the Cash Drawer from the Windows Command Prompt

Introduction This application note explains how to open a cash drawer connected to the Star Printer through the Windows Command Prompt. These instructions apply for all Star Printers that support cash drawers.   Supported Printers: TSP100 Series, mC-Print Series, TSP650II, FVP10, TSP700II, TSP800II, TSP1000, SP700 Supported Interfaces: Serial, Parallel, USB Applicable Environments: Windows 10 (32/64-bit), […]