Printer Error Page Troubleshooting

The purpose of this page is to provide the maximum information to determine the printer’s error and its solution. The way our printers are diagnosed are through the Power and Error lights, They are called Error Indicators. The error and the power lights will blink at different intervals which will mean a different type of […]

How to fix Star Micronics printers when you have recently upgraded to Windows 10

Introduction This guide explains how to fix problems occurring with Star Micronics printers after you upgrade to Windows 10 from an older version of Windows, or when you have updated your current Windows 10 device to a newer version of Windows 10. This fix is required for the TSP100 series to print; however, other models […]

How to setup USB ID Tool for Star Printers

Introduction How to configure a USB interfaced printer by installing a USB serial number. This has the advantage that should the printer be connected to another USB port or to a hub connected to a computer, another driver will not be added.   Supported Printers: TSP100, TSP800, TSP700, TSP600 Supported Interfaces: USB Supported Environments: Windows […]

How to update the firmware of a Star printer

Firmware updates are normally only necessary to address specific issues. To learn if a firmware update is necessary for your specific printer model, please contact Star Technical Support.   To know the current firmware version of your printer, simply print a self-test. It will be located at the top of the page: How to print […]

What can I do when my thermal printer is printing light?

Accumulation of paper dust and dirt may cause the printer not to print correctly. Please remove the blackened paper dust from the thermal head surface. Refer to the Maintenance section or Periodical Cleaning section on the user’s manual for details on how to clean the thermal head. User manuals are available for free to download […]

How do I find my MAC address?

Knowing a printer’s MAC Address might be required for setting up a Bluetooth printer in Mac or Linux, or a grand network access to a network (Ethernet or WiFi). The easiest way to learn your printer’s MAC Address is by printing a Self-Test. The MAC Address will be located on the 2nd page. To print […]