EN 
ES 
PT 
FR 
TH Printer Error Page Troubleshooting
The purpose of this page is to provide the maximum information to determine the printer’s error and its solution. The way our printers are diagnosed are through the Power and Error lights, They are called Error Indicators. The error and the power lights will blink at different intervals which will mean a different type of […]
Video – How to load the paper into my desktop printer?
Video – How to pair my desktop printer with iOS?
Video – Troubleshooting LED Error Lights
How to update the firmware of a Star printer
Firmware updates are normally only necessary to address specific issues. To learn if a firmware update is necessary for your specific printer model, please contact Star Technical Support. To know the current firmware version of your printer, simply print a self-test. It will be located at the top of the page: How to print […]
How do I find my MAC address?
Knowing a printer’s MAC Address might be required for setting up a Bluetooth printer in Mac or Linux, or a grand network access to a network (Ethernet or WiFi). The easiest way to learn your printer’s MAC Address is by printing a Self-Test. The MAC Address will be located on the 2nd page. To print […]
How do I print a self test for my printer?
Introduction This application note explains how to print a Self-Test, which is a printout of all of a printer’s configuration settings, to include its firmware version, communication mode, print settings and interface information. Ethernet, Bluetooth and WiFi models will print multi-page Self-Tests. Supported Printers: All Supported Interfaces: All Desktop Thermal Printers (except TSP100ECO): 1) Ensure […]
My Star Micronics thermal printer feeds paper but does not print.
This is usually caused by either using the wrong paper type for your printer model or the paper roll incorrectly installed (e.g., upside down) Thermal printers like the TSP100III, or TSP650II series require thermal-coated paper, whereas impact printers like the SP700 series require bond, or non-thermal coated paper. To verify that the roll is thermal-coated, […]
How to reset a Star Micronics Ethernet or Wi-Fi Printer
Introduction This application note explains how to reset your Ethernet or Wi-Fi Printer to factory default. This may be necessary to reset a printers’s Static IP address and set it to Access Point mode for network configuration, or to reset the printer’s Web Interface password if it was changed from the default and lost/forgotten. For […]
How to Change Swappable Interfaces on Star Printers
Introduction This application note shows how to change interfaces of swappable interface type Star Printers. Swappable interfaces provide the convenience of switching connection type without purchasing a new printer, making upgrades more cost effective. Tools Needed: Star printer, new Star connection interface card, Philips screwdriver Top Mounting Interfaces Ensure the printer is unplugged. […]