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How to Reset the Auto Cutter for TSP Printers

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IntroductionThis application note shows how to Reset the Auto Cutter of the TSP printer, setting it back to its home position.Sudden power loss or paper jams may cause printer’s guillotine cutter to not retract completing the cutting cycle, preventing the printer’s upper cover from opening or closing properly.A typical locked cutter will be reset by […]

Printer Error Page Troubleshooting

The purpose of this page is to provide the maximum information to determine the printer’s error and its solution. The way our printers are diagnosed are through the Power and Error lights, They are called Error Indicators. The error and the power lights will blink at different intervals which will mean a different type of […]

How to setup USB ID Tool for Star Printers

IntroductionHow to configure a USB interfaced printer by installing a USB serial number. This has the advantage that should the printer be connected to another USB port or to a hub connected to a computer, another driver will not be added.Supported Printers: TSP100, TSP800, TSP700, TSP600Supported Interfaces: USBSupported Environments: Windows OSEnsure that the Printer driver […]

How to update the firmware of a Star printer

Firmware updates are normally only necessary to address specific issues. To learn if a firmware update is necessary for your specific printer model, please contact Star Technical Support.   To know the current firmware version of your printer, simply print a self-test. It will be located at the top of the page:How to print a […]

Eco Product Focus: TSP800II

Find the latest information on the TSP800II here.Did you know the compact TSP800II requires no ink or toner and is the perfect replacement for wasteful A4 printers?Star Micronics prides itself on products that are environmentally friendly and has developed direct thermal printers that are efficient both in terms of their low power consumption and low […]

What can I do when my thermal printer is printing light?

Accumulation of paper dust and dirt may cause the printer not to print correctly. Please remove the blackened paper dust from the thermal head surface. Refer to the Maintenance section or Periodical Cleaning section on the user’s manual for details on how to clean the thermal head. User manuals are available for free to download […]