Support Tickets - Star Micronics

Closed for Labor Day Our offices will be closed for Labor Day on Monday, September 4th, and will reopen Tuesday, September 5th observing normal business hours. Please click HERE to access our self-help knowledge base Help-Center. We will resume responding to submitted tickets starting Tuesday, September 5th.

Technical Support Form

Please visit our Help Center, now available in multiple languages.

After submitting your Technical Support request, you will receive an email with a case number for tracking purposes; please use this case number on all future communications concerning this case.

Please be as specific as possible when completing the form below. Items marked with * are required.

Company Name*

Contact First Name

Contact Last Name*

Title/Position

Phone*

Email*

Operating System:*
Other O/S:

* Required if you select Other Windows", "Other Linux", or "Other Mac"

Interface:*
Issue
Product:
*Which version of the firmware are you using?
Don’t know the firmware version you printer is using? Click here to learn how to find out.

*What is the Serial Number of your product? The Serial number is a 10 to 16 digit number located at the bottom of your printer.

*Please enter a brief one-line description of the problem (example: "Printer does not cut.”)

*Does this problem cause any LED errors? (example: blinking power light, blinking error light)

*Language:

We may need to contact you for more information or to walk you through a solution. Please choose the "Submit" button to send the form to the Technical Support Team

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